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The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management
by Ivanka Menken, Claire Engle, Michael Wedemeyer
from The Art of Service
Customer Reviews:
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Avg. Customer Rating: 3.5 / 5.0 
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Finally an excellent insight in ITIL v3's processes, activities and relations 
This book delivered exactly, and more, what it promised. We got extensive insight into the ITIL V3 processes, activities and their relationships from this title. Something we have ONLY been able to retrieve from this book and nowhere else.
This book is unique in its offer: the Mindmaps, the added ITIL process information is invaluable, and the book is set up and laid out in a way that makes it easy to navigate and supports us in considering which ITIL move we need to make next in order to gain maximum... more info
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Not a good book to obtain the cert! 
This is not a good book to use to study to be ITIL v3 certified. It's just like the title claims...it is a bunch of fact sheets. Some sheets seem like posters that were shrunk down to 8.5 x 11. Pretty hard to read at that typeset. I bought it to help study to get certified and found it to be useless for that purpose. It may be good if you want to create your own posters and use the ones in this book as templates. Otherwise pass by this book and look for something else.
Greg
BTW: I am ITIL v3... more info
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