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When Fish Fly: Lessons For Creating a Vital and Energized Workplace From the World Famous Pike Place Fish Market
by John Yokoyama, Joseph Michelli
from Hyperion
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Managers required reading 
We make our profit off of the products we market...what we sell is our service. A culture of customer service first, and seperating our company from the pack needs to be driven from the top down...but it is the line managers that have to most influence on our customer facing associates. When fish fly...gives our managers a look at reality with real examples of what they can do to influence their teams.
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What an amazing Company 
Our company has adopted the Fish policy and we love it. Although we cannot throw fish, we do throw alot of fun activities, etc. to help the attitude's of our employee's.
Wish I could move to Seattle and work at the Pike Market!
Thanks for sharing ALL your Fish products with us here in Louisville KY!
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Outstanding 
Purchased after a recent seminar showcasing the Pike Place Fish Market, I found this book an outstanding tool to take back to my co-workers. When Fish Fly focuses on the World Famous Pike Place Fish Market and how the owner, John Yokoyama, turned his once failing business into a fun, thriving one. Motivational, inspirational and easy to read. It has proven itself time and again with work and the difficult task of motivating others.
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Simply fantastic 
The book tells a really inspiring story about how it is possible to turn a team, a company around to delivering excellence and beyond.
I've read quite a few management and team building related books, and still mention this one before any other books on the same topic.
- It is a realy honest book
- It is about real people with their real story
- The author shows how he had to change first
- It is a very simple, quick read that will stick. Thanks
Bart
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