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Treat Your Customers: Thirty Lessons On Service and Sales That I Learned at My Family's Dairy Queen Store
by Bob Miglani
from Hyperion
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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a mindset of pleasing customers and earning repeat business 
Miglani uses situations from his parents' Dairy Queen store as the basis for customer service lessons applicable to business in general - including Fortune 500 companies like the one where he works as a sales executive. Thirty bite-size chapters in plain English make this a quick read.
The common thread throughout this book is a mindset focused on pleasing customers and earning their repeat business. Topics include customer service, up-selling, work ethic, leadership, and supplier relationships.more info
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Very good ideas 
This book is full of great ideas not only for people who are in business but for anyone who interacts with people at all. It is a quick read but really makes you think about how you treat people and how they treat you!
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A proven formula for any small business
I believe Bob M. touches on every fact that inspires a business owner to give best customer service they can give to their valued customers. I own a wine business and this industry demands high customer satisfaction. After reading this book, I have brushed, polished, well improved my customer service skills. This book goes well beyond just giving good service, it highlights small aspects that have big effects from a customer's point of view. If you are a business owner, read this book and pass the excellent... more info
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Excellent Concepts!
Excellent customer service tips. The book is easy to read and very interesting. Bob Miglani's stories are very beneficial for anyone in all service/retail industries. A must read for Customer Service!
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