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Keeping Score: Using the Right Metrics to Drive World Class Performance
by Mark Graham Brown
from Productivity Press
Customer Reviews:
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Avg. Customer Rating: 4.0 / 5.0 
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New and great conditions 
Hello
I bought this book in a good deal, I wish it would have been a better one.
The conditions were excelent, just brand new.
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A primer/reference, not in depth
This was the first book that I have read on metrics. Not that I'm a complete newb to them, but it is an entry-level view at them. Multiple times this book references Kaplan/Norton's The Balanced Scorecard which I am currently going through right now for more meat and potatoes on the subject.
This is a nice quick read for a quick start.
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A Solid and Detailed Performance Measurement Guide
The author makes a number of important points in this book. There is an emphasis on the few key measures that matter, linked to strategy and stakeholder needs. As to their characteristics, he recommends metrics that provide a view of the past, present and future. While it is relatively easy to develop metrics with a focus on the past or present, developing future oriented metrics is a little more difficult. Unfortunately no generally applicable guideline seems to exist.
One very good aspect of "Keeping... more info
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Good stuff!
I've read all of Mark Graham Brown's books and been through a couple of his workshops. He always nails the topic and this book is no exception.This book shows you how to pinpoint key measures, evaluate your measurement approach, and redesign inadequate metrics. I find it a very useful guide for my executive coaching and consulting practice.
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