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In association with
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The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, at Home and in Life
by Barbara Pachter, Susan Magee
from Da Capo Press
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Very helpful 
Excellent summary of basics that are desperately needed by all of us. Steps are simple enough that people can actually practice and use them at home and at work.
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Good So Far!
so far, so good. I'm only about half way through the book, but what I've learned so far has been helpful with situations at home and work!
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good information 
this book has common sense tips for clearer, more effective communication. I recommend it.
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Good constructive advice, without being too touch-feely and abstract
I like the tone of the book. Its not about self esteem etc. It provides valuable concrete techniques for dealing with conflict effectively and constructively.
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