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Stephan Schiffman's Telesales: America's #1 Corporate Sales Trainer Shows You How to Boost Your Phone Sales
by Stephan Schiffman
from Adams Media
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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helpful basics 
Book was very helpful in giving me a basic understanding of telesales in general.
I used a few of the principles in my sales team with great success.
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OK Book... Just Touches Surface 
I don't know... I guess I was expecting more from this book. After reading Telesales Tips From The Trenches (Catal) and How To Sell More In Less Time (Sobczak) this was kind of a let down.
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excellent teaching book on the process of telephone sales 
If you do any type of telephone sales this book is great!! I found it to be very easy to read and the examples were just what I deal with in my job. I needed more info on how to sell to "new" prospects and this helped me alot. While I did not necessarily do every exercise, I found the ones I did do to be very informative. I even bought a copy for a co-worker (I didn't want to give mine up!!)
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Very helpful and logical way to look at the sales call
This book offers a great way to dissect your sales call, identify what's missing (or what's overkill), measure its effectiveness, and improve your strategy. I purchased this book with another "highly rated" telephone sales book after scouring every book regarding tele-sales and telemarketing at my library. This is the best current publication that I have found.
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