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Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities
by Mark Gerzon
from Harvard Business School Press
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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A discussion of the leader as mediator 
In this work, Mark Gerzon presents what he views as the three faces of leadership (the demagogue, the manager, and the mediator), followed by a discussion of eight leadership tools for the mediator: integral vision, systems thinking, presence, inquiry, conscious conversation, dialogue, bridging, and innovation. The author states at the outset in his introduction that he wrote this book because "although conflict is built into our commercial and civic institutions, the skills for dealing with it are rarely... more info
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Good For Managing Differences 
A good skill set for any leader is how to manage conflict. It is something all leaders will face. The book helps in understanding how to lead through the challenges that often arise with conflict. One thing worth noting is conflict and leading is two different things. Readers might also value Leading Groups to Solutions: A Practical Guide for Facilitators and Team Members it also helps in harnessing the good that arises from differences of opinion.
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Mark's book is consistent with the man himself
I thoroughly enjoyed this book after meeting Mark Gerzon and deciding that if he wrote a book it was worth reading. I was not disappointed. He covers subject matter that has been written about before with a fresh perspective, having practiced the art of leading through conflict with our national leaders, along with many international leaders who have made the world a better place for the rest of us. Conflict, as Mark says is inevitable, whether the hot or cold variety. You my as well learn how to... more info
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Building Community through Leadership
Mark Gerzon's Leading Through Conflict is a primer for leaders interested in developing eight clearly-defined competencies that are required for effective leadership in any situation. Because of Gerzon's international consciousness and life experience, he is able to crisply distill the essential factors a leader must grapple with in order to get agreement. While you may have heard some of these competencies before--such as systems thinking, inquiry, or bridging--it is the way Gerzon positions and integrates... more info
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