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12: The Elements of Great Managing
by Rodd Wagner, James K. Harter
from Gallup Press
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Average 
Nutshell review - An average follow on book to First, Break All the Rules. Really nothing that new or revolutionary not already covered or implied in the original work.
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Comprehensive, Innovative, Helpful 
This book, based on the extensive research and data collected by Gallup, gives a great help for managing an operation or a team. Currently I am engaged in a hotel takeover and we will be conducting the Gallup review in a few weeks. This book helps to focus on the important factors while giving hints and examples of how to improve productivity, employee and guest satisfaction and how to create a work environment pleasant for all parties. It is structered well and easy and fst to read. Is a must for everyone... more info
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Great guide for lower level managers
There are a few good books on supervision, and a lot of impractical but "brilliant" books on "leadership" but this is the first that I've read that I could really apply to my job. I wish the three crushing layers of bureacracy above me would read this book too. I like the empirical data and real names. That gives this book much more credibility than the average management book for me. It's also a good way to do a self-report card in my relationship with each employee. Some of them are demanding and now I... more info
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"Top Shelf"
Basic principles, we easily overlook.
Helped me change the approach I use to involve staff in decision making.
Sensible information that can be applied to any level of leadership or management in any setting.
My coworkers have appreciated the change.
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