Customer Service 101: Basic Lessons to Be Your Best

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Customer Service 101: Basic Lessons to Be Your Best
by Renee Evenson
from Bull'sEye Publishing

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Customer Service 101 clearly hits the target.
  Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson is a must-have for all areas of customer service.

  Evenson gives clear and basic rules for outstanding customer service. It starts with the realization that no business could exist without its customers. Then, subject by subject, she gives easy pointers on how every person in contact with a customer, both in person and on the phone, can give outstanding and sincere service.

  This book is a must for anyone in the field--both new at the... more info

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