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ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements ... level Management and Financial Management
by Ivanka Menken, Claire Engle, Jackie Brewster
from Emereo Pty Ltd
Customer Reviews:
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Avg. Customer Rating: 3.0 / 5.0 
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Fair supplement guide
This book is a fair guide but not a definite guide. The book is setup from a lecture perspective. Multiple powerpoint slides augmented by additonal notes and comments. A few of the powerpoint slides are difficult to read (small slides with very small print). Would of been nice if the book came with a CD or some type of media with the slides on them electronically. Also, keep in mind and to my surprise, the book DOES NOT include answers to the assignemnts in the back of the book (assignemnt, assignemnt... more info
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It's fine, but not complete.
The book is fine. However, it's not complete for whom wants to take the certification.
Do not expect to have a complete course with only this book.
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