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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
by James P. Womack, Daniel T. Jones
from Free Press
Features:
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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I was dissappointed 
I was expecting real life, in depth case studies. Instead I got a rather simplistic view of lean. A lot of the content in the book is real common sense. There is no doubt that lean processes are a must for the company. The book tends to spend 3/4 of its time trying to make that statement, with some high level strategic content thrown about.
If you are expecting content such as how companies do VSM, and tactical challenges in doing VSMs you are reading the wrong book. But if you are interested in... more info
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Lean Provision for Customer Service 
The authors of "Lean Thinking" move their attention from lean production to "lean provision", particularly focussing on retail and services. The book makes a number of excellent arguments in a beautifully clear and readable style. The provision of goods and services to consumers is definitely the next target in the lean revolution and the authors note some particular example organisations that are achieving lean in the service sector. Tesco comes in for frequent praise.
The book does have a couple of... more info
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Certain to become a business "classic" 
It is desirable but not necessary to have already read Womack and Jones's previously published Lean Thinking before reading this volume. In both, their focus is on "five simple principles" which can guide and inform any organization's efforts to achieve "process brilliance" in its product development, supplier management, customer support, and production processes. The principles are:
1. Provide the value actually desired by customers.
2. Identify the value stream for each product or... more info
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Why consumption must be as streamlined as production
Authors James P. Womack and Daniel T. Jones were early proselytizers for the lean production philosophy, a set of "waste-not-want-not" principles that most businesses now accept. But good business requires more than efficient production. Noting that consumers are still not happy, despite an abundant supply of high-quality, low-cost products, the authors now have subjected consumption to "lean" analysis as well - and they've found that consumption is as inefficient as production used to be. Consumers face... more info
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