TOP PERFORMER: A BOLD APPROACH TO SALES AND SERVICE

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TOP PERFORMER: A BOLD APPROACH TO SALES AND SERVICE
by Stephen C. Lundin, Carr Hagerman
from Hyperion

Features:

• Bargain Price

Customer Reviews:

• Avg. Customer Rating: 5.0 / 5.0

• Top Read for Any Sales or Service Professional
  Anyone who works in sales or customer service industries should definately read this book. It tells the story of a successful salesperson who finds that the extra hours and discipline which have worked well early in his career are no longer enough. His home life is strained, his motivation is low, and he no longer can sustain himself on the challenge of just meeting his targets. He finds the answers he needs from discussions with street performers and learns tools and strategies to excel and rekindle the... more info

• Beyond "Fish"
  Although this is a departure from author Lundin's famous "Fish" series of customer service focused books, "Top Performer" demonstrates yet another means of identifying and delivering excellent customer service. It is novel in that most people would never seriously consider a street performer to be excellent at focusing upon the "needs" of his customers and then delivering customer service that fulfills those needs. As in the "Fish" series, "Top Performer" will deliver those "light bulb goes on" moments. The... more info

• Energy Plus
  What a cool concept, increase the energy of yourself and those people around you. Without getting metaphysical, Lundin and Hagerman have touched on something that is real but cannot be seen. A great, fun read to keep me on the path of continuous improvement.

• It's much more than a business book . . .
  Lundin and Hagerman have authored a book that is surprising in its depth. A burned-out businessman goes in search of new energy to stay on top of his game. What he finds surprises him and it will surprise you, the reader!
  This clever fable of life lessons from a street performer is something we all need to learn. Life is about relationships--about living the moment with gusto--about honoring mistakes and surprises, and finally about taking care of one another. The principles that spark the protagonist... more info

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