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1. Managing Knock Your Socks Off Service (Knock Your Socks Off Series) Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
from AMACOM
Price: $12.21

Customer Review:
This book has been around for a long time, but I found some of the information timeless. If you are a manager responsible for delivering good customer service, this is the book for you.

Customer Rating:
4.5 / 5.0


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2. Managers as Mentors 2 Ed: Building Partnerships for Learning Managers as Mentors 2 Ed: Building Partnerships for Learning
from Berrett-Koehler Publishers
Price: $14.25

Customer Review:
While this book is targeted primarily toward mentor - protoge relationships (which it addresses well), it has much broader applicability. Many of the ideas discussed can be used in both sales and consulting situations. In fact, it provides guidance in how to approach any relationship where learning,... more info

Customer Rating:
4.5 / 5.0


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Buy from: Canada Germany France United Kingdom

3. Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)
from AMACOM
Price: $12.21

Customer Review:
I have been in the hotel business for 11 years and this has given myself and my staff a new attitude toward our guests--the people that pay our salaries.

I read the entire book in a day off, highlited like crazy and was psyched to go back and share many of the ideas with my staff!

Kudos...I... more info

Customer Rating:
5.0 / 5.0


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4. Customer Love Customer Love
from Executive Excellence Publishing

Customer Review:
I was cruising through an out-of-town newspaper and saw that Customer Love was number two on the Best Seller List. I figured a book endorsed by Bob Crandall and Ken Blanchard must be pretty good. As it turned out, the book was great. It's easy to read, packed full of useful information, grabs you on... more info

Customer Rating:
4.5 / 5.0


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5. Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service
from Adams Media
Price: $11.01

Customer Review:
Great little book - a true pocket book that you can carry around while you savour the great ideas and clear simple examples given.
Pearls of wisdom that I gleaned:
* Measures of satisfaction are not equal to predictors of return visits nor of customer loyalty
* There are many types... more info

Customer Rating:
4.5 / 5.0


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6. Magnetic Service: Secrets of Creating Passionately Devoted Customers Magnetic Service: Secrets of Creating Passionately Devoted Customers
from Berrett-Koehler Publishers
Price: $24.95

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7. Customers as Partners - Building Relationships That Last Customers as Partners - Building Relationships That Last
from Berrett-Koehler Publishers
Price: $12.46

Customer Review:
Chip R. Bell combines the practical with the heartfelt in a top-notch guide to creating a partnership with customers. He focuses on the elements of abundance, trust, dreams, truth, balance, and grace. The book uses intelligent and creative case histories and anecdotes to illustrate these essential... more info

Customer Rating:
4.5 / 5.0


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Buy from: Canada Germany France United Kingdom

8. [no image] Instructing for Results
from Pfeiffer & Co

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Buy from: Canada Germany France United Kingdom

9. Magnetic Service: Secrets for Creating Passionately Devoted Customers Magnetic Service: Secrets for Creating Passionately Devoted Customers
from Berrett-Koehler Publishers
Price: $12.44

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Buy from: Canada Germany France United Kingdom

10. Dance Lessons: Six Steps to Great Partnerships in Business and Life Dance Lessons: Six Steps to Great Partnerships in Business & Life
from Berrett-Koehler Publishers
Price: $18.96

Customer Review:
Chip R. Bell and Heather Shea take a crack at a much overlooked business skill: partnering. While many management gurus espouse the growing importance of partnerships and alliances to modern business, advice on how to actually implement and manage these relationships is much harder to find. Dance... more info

Customer Rating:
4.0 / 5.0


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Buy from: Canada Germany France United Kingdom

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