Customer Review: This book delivered exactly, and more, what it promised. We got extensive insight into the ITIL V3 processes, activities and their relationships from this title. Something we have ONLY been able to retrieve from this book and nowhere else. This book is unique in its offer: the Mindmaps, the... more info
Customer Review: This book is a fair guide but not a definite guide. The book is setup from a lecture perspective. Multiple powerpoint slides augmented by additonal notes and comments. A few of the powerpoint slides are difficult to read (small slides with very small print). Would of been nice if the book came with... more info
