Darby Checketts - Hotel Resource Book Store

Customer Astonishment: 10 Secrets to World-Class Customer Care
from Robert D. Reed Publishers
Price: $11.21

Customer Review:

What is "Customer Service?" What does this phrase really mean? For years, I thought I truly knew what it meant, and that I was doing a great job of delivering it to my customers. Then along came Darby Checketts' book, "Customer Astonishment - 10 Secrets to World Class Customer Care" and, "Wow", what... more info

Customer Rating:
4.0 / 5.0

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POSITIVE CONFLICT (EasyRead Large Bold Edition): TRANSFORM OPPOSITION INTO INNOVATION
from ReadHowYouWant
Price: $14.99

Customer Review:

If you work with humans in any social, personal, or professional setting, then you deal with conflict, just like me. Darby has given me new vision to see the conflict I deal with as a positive energy source for leveraging the productivity of my service teams. I use Positive Conflict as a reference... more info

Customer Rating:
5.0 / 5.0

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Customer Astonishment Handbook
from Cornerstone Pro-Dev Pr

Baseball, Bouillabaisse, and the Best of Class: How to Increase Your Personal Power Energize Your Team and Astonish Your Customers
from Cornerstone Pro-Dev Pr

Dancing in Peanut Butter
from Cornerstone Professional Development
Price: $15.95

Customer Review:

The title of the book really drew me in, and the rest of the book was similarly upbeat and inviting. I think the content would appeal to a wide variety of people. It's a straightforward treatment of many different problematic life situations anyone might face. The book is easy to read, very... more info

Customer Rating:
4.5 / 5.0

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Patriot Dream: What Americans Can Do
from Cornerstone Pro-Dev Pr

Take Pride in Your Work and Build Team Effectiveness
from Cornerstone Pro-Dev Pr

Who Owns The World?: The Parable of Tehya
from iUniverse, Inc.
Price: $10.95