Customer Review: This is the story of a high-tech company that sells ERP systems and how it decided to move from selling a bunch of features to selling bottom-line value and in the process has increased it's business considerably. In parallel, their main product is also moving in lock step from a pure ERP to a TOC... more info
Customer Review: This book is a good guide for experimented people who has experimented TOC in manufacturing and now needs to apply TOC in service. It sets an outstanding relationship between TOC main concepts, as regarded in factories, and how to yield results in service organization. The best chapter is "Let there... more info
Customer Review: the software delivered on cd with this book is worth, i didn't read the book. the ERP simulator is a very good concept, the application itself however is buggy, i think they released unfinished beta version.
