Customer Review: Health care industry is slowing gathering experience with tools already in use for some time in other settings. To get this going, one need some basic training and discipline to start. It is not fun, neither easy, but it is extremely necessary.
I agree with other reviewers who question the designation "workbook." Actually, what we have here is a book which suggests the work which each reader must complete -- individually and in collaboration with others -- with regard to the documentation, analysis, design, and management of business... more info
Customer Review: 1. Streamlining suggests the trimming of waste and excess, attention to every minute detail that might lead to improved performance and quality. 2. Streamlining provides a smooth flow. 3. With streamlining, the process will operate with the least disturbance to its surroundings. 4.... more info
Customer Review: I'm wondering why this book only has one reader (now two) rating it 5 stars. I've read scores of books about business improvement but most if not all of them focus only in one knowledge area, e.g., The Goal/Question/Metric
Method; Operational Performance Measurement: Increasing Total... more info
Customer Review: While it is true that this book is not at high academic enough for professionals or SPC practitioners that with strong statistical knowledge, it is true that this book demonstrate the SPC essential elements for engineers who without Statistical knowledge to make SPC functional.
Customer Review: This book spends 300 pages dancing around the topic of change management and talking about the authors' proprietary change management system of tools/checklists. The authors go to great length, over and over again, to list all the tools they have available, yet nowhere in the book or on the CD-ROM... more info
Customer Review: This book can certainly satisfy most readers' appetite for knowing and applying Benchmarking in various industries and companies of all sizes. Good coverage and fluent writing on benefits, difficulties and processes, but not sufficient practical and updated examples, I am afraid. However, I still... more info
Customer Review: H. James Harrington, Glen D. Hoffherr and Robert P. Reid argue that creativity is not reserved for the few. Rather, it is a skill all humans can develop - if they are willing to step back from their day-to-day routines and focus on their inner lives. This book is a mind-altering system. It is packed... more info
Customer Review: I bought this book as I was interested in simulating in simprocess. The book is not useful at all neither for an experienced modeller, nor for a beginner. This is of no use for a practical modeller, theoreist or student. It is more of an entertainment kind of book with very generalistic... more info
