Customer Review: Like the other reviewers, I find this book to be exceptionally clear and well-written, and provides a great introduction to the key concepts of human performance improvement (also called human performance technology). It's deceptively simple, because the book has a rigorous intellectual base, and... more info
Customer Review: The size and weight of this book caused me to think twice because the combination of those features often suggest more than a fair amount of techno speak,often more satisfying for the writer than the reader. The weight of this book is pure muscle, written for the user...clear, understandable and... more info
Customer Review: Sections of this book were required reading for a graduate-level course in HPT I took several years ago. I found myself reading vast portions of this book not because it was required, but because this book is informative and enlightening. Now that I work to help companies re-engineer for the Web,... more info
