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The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
from McGraw-Hill
Price: $11.53

Customer Review:

i agree. i got this book to deal with a specific person in my life and found a whole new way to deal with everyone in my life. it's great. i wish they had tapes too remind me of the information or seminars to go to because it's the way i want to be. this book is essentially how to be happy and who... more info

Customer Rating:
5.0 / 5.0

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OPEN-Question Selling : Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It
from McGraw-Hill
Price: $9.99

Customer Review:

This is amazing ... a great subject and well presented by authors who clearly know their subject. Includes some must know stuff.

Customer Rating:
5.0 / 5.0

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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
from McGraw-Hill Companies
Price: $62.97

Customer Review:

I purchased this book after being asked to create a Customer Service Training class for a group of employees, and boy was it a lifesaver! I've been in the training field for almost 10 years and have never come across a book that was so customizeable. The topics were applicable but were far better... more info

Customer Rating:
4.5 / 5.0

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Pillars of Success
from Insight Publishing Company
Price: $19.95

CUSTOMER SERVICE TRAINING TOOL KIT
from MCGRAW-HILL EDUCATION - EUROPE

The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
from McGraw-Hill Companies

Implementing Prolog via microprogramming a general purpose host computer (Report. University of California, Berkeley. Computer Science Division)
from University of California, Berkeley, Computer Science Division

True Gein;The True Story of Ed Gein (Pat Gabrielle's ED!)
from Boneyard Press

10.

Winner's Attitude
from MCGRAW-HILL BOOK COM