Customer Review: Both authors are Professors at the Harvard Business School. This article was originally published in January-February 1980, this On-Point version includes a retrospective commentary and was published in January-February 1993. Both authors have written several books on general management, leadership,... more info
Customer Review: Pull up a chair for a straightforward exposition of the threats that face professional-service firms and the measures they need to take to meet today's marketplace demands. Thomas J. DeLong, John J. Gabarro and Robert J. Lees examine the challenges confronting the whole spectrum of... more info
Customer Review: This is destined to become one of the classic management texts. I found the authors treatement of the subject matter to be insightful and well thought out. This is a must for any person of color who is wondering why it's taking them so long to move into the executive level. As a trainer I will be... more info
