Customer Review: There is so much that is obvious and redundant in this book. Nevertheless, every company needs to consider the core message: How do you make the customer experience exceed expectations? What are the fundamental deliverables of those expectations.
Customer Satisfaction is only the beginning.... more info
Customer Review: We make our profit off of the products we market...what we sell is our service. A culture of customer service first, and seperating our company from the pack needs to be driven from the top down...but it is the line managers that have to most influence on our customer facing associates. When fish... more info
Customer Review: I am a special education teacher and this book gave me and my co-workers MANY useful strategies and ideas to incorporate humor and laughter into the classroom. Dr. Michelli uses his personal experiences to present healthy, humorous ways to deal with children in our lives. This is a must read for... more info
Customer Review: I brought this audio tape because I wanted some suggestions on how to deal with sib fighting. Not only did I not learn anything, the suggestions and examples he offered were silly. For example, he suggested pulling each kid away from the situation and to go to each one and ask them about their... more info
