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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
from Information Technology Process Institute
Price: $21.95
Customer Review:
Visible Ops contains some good - though oft repeated - insight and information regarding ITIL and infrastructure support by consultants who have obviously spent some time in the trenches. Its premise is based on Gartner research stating that 80% of unplanned downtime is caused by people and process... more info
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Customer Rating:
4.5 / 5.0
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