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1. The Service Profit Chain The Service Profit Chain
from Free Press
Price: $21.45

Customer Review:
A practical book on important topics to make money through services.
Pertinent examples and well designed links between Employees satisfaction/loyalty, customer satisfaction/loyalti, growth stability, operating strategies: to put it bluntly, results don't come by chance!
A bad point: the... more info

Customer Rating:
5.0 / 5.0


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Buy from: Canada Germany France United Kingdom

2. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
from Free Press
Price: $27.96

Customer Review:
The book is fundamentally equal to the previous book from the same authors titled "Service Profit Chain" (often with the same examples!). New stuff about Strategic management is not incisive as the well defined concepts in Service Profit Chain.
Contents: 3 stars
Typographic expression: 1... more info

Customer Rating:
3.0 / 5.0


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3. [no image] Choosing Strategies for Change (HBR Classic)
from Harvard Business Review
Price: $6.50

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4. The Service-Driven Service Company The Service-Driven Service Company
from Harvard Business Review
Price: $6.50

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5. [no image] Putting the Service-Profit Chain to Work (HBR Classic)
from Harvard Business Review
Price: $6.50

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6. Serve Your Customers--Efficiently and Profitably (HBR Article Collection) Serve Your Customers--Efficiently and Profitably (HBR Article Collection)
from Harvard Business Review
Price: $17.95

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7. The Case of the Complaining Customer (HBR Case Study and Commentary) The Case of the Complaining Customer (HBR Case Study and Commentary)
from Harvard Business Review
Price: $6.50

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8. [no image] Chronicles of Corporate Change: Management Lessons from At&t and Its Offspring
from Lexington Books

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9. [no image] Internal service quality, customer and job satisfaction: linkages and implications for management.: An article from: Human Resource Planning
from Human Resource Planning Society
Price: $5.95

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10. [no image] The Management Game
from Penguin (Non-Classics)

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