I recently re-read this book (1999) and Berry's previously published On Great Service (1996), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant - and more valuable - now than they were when Leonard... more info
Customer Review: As my son said a few nights a go when we were reading "Caroline it's fun!"
It's a great book to read with your little one because it strengthens bonds. I can almost see the amazement in my son's eyes when I was reading about these great adventures that he could understand and identify with,... more info
Customer Review: The hardest sell for quality companies is to their staff. This book is a great help for management efforts to communicate effectively with staff the importance of providing high quality, caring customer service.
I recently re-read this book (1996) and Berry's subsequently published Discovering the Soul of Service (1999), curious to know how well they have held up since they were first published. My conclusion? Rock-solid. In fact, both books are even more relevant - and more valuable - now than they... more info
