Customer Review: This is the first review I have ever put on Amazon; that's how much I like this book. The first half is full of skills and techniques that, for the unassertive and "nice" person like myself, really opens your eyes. The second half of the book contains different example assertive conversations into... more info
Customer Review: I got hooked onto Dr. Manuel Smith's approach to assertiveness training over 27 years ago when I read his book WHEN I SAY NO I FEEL GUILTY. And one day, many years later, I was browsing through the shelves of the library of a nearby small town and found this gem. He had taken the assertiveness... more info
Customer Review: Unfortunately, not very practical. While the "broken record" technique will work in many situations, when you use the assertiveness techniques advised in the book you are supposed to completely ignore the consequences of your own behaviour.
Customer Review: Dr. Smith builds on his classic WHEN I SAY NO I FEEL GUILTY, using the assertive techniques with special emphasis on FOGGING (agreeing with the truth, odds or principle of what your critics say) and NEGATIVE INQUIRY -- inquiring about the criticism to either get to the point of what is really the... more info
