Customer Review: In the spirit of Ken Blanchard ("One Minute Manager" series and others) and John G. Miller ("QBQ: The Question Behind the Question"), Mark Sanborn has written a great little book about the ordinary, everyday people who choose to do the little extra things for and in service of others. Sanborn calls... more info
Customer Review: There is a lot of standard "how to be a succesful professional" type of infotmation in this book - have passion, prepare, persist, etc. Where the boook stands out from others of the same ilk, is in its presentation of the idea of practicing for the business professional. In other words, athletes,... more info
Customer Review: I used this book to gather ideas for motivating my employees to be leaders. Overall, the book had some good concepts and ideas that I found useful. Best bet, find it at a local bookstore and preview it before purchasing it at Amazon.com.
Customer Review: Ever since reading Mark Sanborn's book "UPGRADE!: Proven Strategies for Dramatically Increasing Personal and Professional Success," I have been enamored with the word, "upgrade." UPGRADE! What a positive word! I have used the term weakness, area for improvement, do differently etc., but what a... more info
