Customer Review: A well-organized, bullet-pointed listing of the big elements of the Lean Six Sigma processes. A great tool to have handy for referencing when the big kahuna wants to talk about the program. It's the size of a typical paperback novel and organized in a logical, intuitive fashion.
Customer Review: The book applies various Six Sigma methods and instruments to a services environment, placing an emphasis on services being a "people's business". However, the book relies that the reader has some basic Six Sigma knowledge, since the Six Sigma method is not explained by the author from the... more info
Customer Review: I'm sorry but this book lacks any depth at all. I would recommend not buying this book. This is superficial coverage and should only be read by those who know absolutely nothing about quality management.
Customer Review: Yes, you cannot judge a book by it's cover, but this book did not deliver on my expectations. If you are a senior manager, this book is for you as the vast majority of the book covers how you need to structure your organization, but not much real discussion of Lean or Six Sigma. This book provides a... more info
The last time I checked, Amazon and its online partner Borders offer more than 12,000 different books on the subject of innovation. Presumably this number will continue to increase as organizations become more actively involved with strategic planning in a global marketplace which relies so... more info
Customer Review: Interesting book, but very specific. This book is more adequate for economic's people than the others. Lack of images. Text very crowded.
Customer Review: At first when I opened this set to determine how I might benefit from this commentary, I was disappointed, but not because of the content, but because of what I was looking for. I was looking for indepth information on a passage, but that is not the real value of this book. This book gives... more info
Customer Review: As the Six Sigma and Lean practice areas mature, the challenge is to discover new ways to apply these methods. Michael George proposes that an analysis that looks at complexity of a business is a way to identify areas of opportunity for improvement. The method is based on some patented equations... more info
Customer Review: This review is for the first edition, published in 1987 and reprinted seven times. Later editions are enlarged and are more expensive. The text is an excellent introduction into ways of comparing and assessing the value of health care, and has a great introduction into the reasons for... more info
