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1. The Big Book of Customer Service Training Games (Big Book Series) The Big Book of Customer Service Training Games (Big Book Series)
from McGraw-Hill
Price: $16.47

Customer Review:
This book was full of fun and easy games. I was able to implement the games while conducting a customer service class. The participants enjoyed the games and it really made the class move along quicker and I received the participation I was looking for. Great for small groups.

Customer Rating:
4.5 / 5.0


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2. The Big Book of Sales Games (Big Book of Business Games) The Big Book of Sales Games (Big Book of Business Games)
from McGraw-Hill
Price: $14.93

Customer Review:
I am a trainer in a customer service driven industry that is very sales oriented. This is a great resource for me and the managers that I work with. There are lots of quick activities that can be easily adapted to our work environment.

Customer Rating:
4.5 / 5.0


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Buy from: Canada Germany France United Kingdom

3. Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
from McGraw-Hill
Price: $23.07

Customer Review:
I have now worked at two separate contact/call centers and I am always mystified as to why management has to treat employees so shabbily that it predisposes them to hate the company. It seems gratuitous and stupid, but I suppose that the "geniuses" who come up with these so-called employee... more info

Customer Rating:
4.0 / 5.0


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Buy from: Canada Germany France United Kingdom

4. [no image] Big Book of Customer Service Training Ga
from MCGRAW-HILL BOOK COM

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5. [no image] The Big Book of Sales Games: Quick, Fun Activities for Improving Selling Skills or Livening Up a Sales Meeting
from McGraw-Hill

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Buy from: Canada Germany France United Kingdom

6. [no image] Managing and Motivating Contact Center Employees : Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
from McGraw-Hill

Click here for more information

Buy from: Canada Germany France United Kingdom

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