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1. Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
from Trafford Publishing
Price: $24.95

Customer Review:
I too agree with previous reviewers of this book. Unlike many ITIL books, you are quickly given Key Performance Indicators and Critical Success Factors that you and your team members can use and build on.
I found that the included ITSM Metrics Model spreadsheet tool to be of some use. I was... more info

Customer Rating:
4.0 / 5.0


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2. Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
from Trafford Publishing
Price: $24.95

Customer Review:
Very well structured foundation for developing the work breakdown structure you need to staff ITIL. Lays a good framework for designing processes to ensure all the bases are covered. I recommend this book as a good suppliment to ITIL adoptors who are laying the groundwork for their organizations.

Customer Rating:
4.5 / 5.0


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Buy from: Canada Germany France United Kingdom

3. Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
from Trafford Publishing
Price: $65.00

Customer Review:
Implementing ITSM via new or modified practices? Start here as a shortcut to planning your ITSM program's activities. This is a great reference for those tasked with implementing the changes and projects required for successful ITSM implementations. It also includes some very useful guidelines for... more info

Customer Rating:
3.5 / 5.0


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Buy from: Canada Germany France United Kingdom

4. Concord Concord
from Authorhouse
Price: $13.50

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5. [no image] Architecting ITIL
from Trafford Publishing
Price: $39.95

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Buy from: Canada Germany France United Kingdom

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