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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
from Wiley
Price: $14.93

Customer Review:

we purchased this book for everyone in our office - in hopes that each person would gain one tidbit of information to better serve our customers. it sparked a great conversation and opened up several areas that we could improve on. it helped our staff feel like a part of the decision making process... more info

Customer Rating:
4.0 / 5.0

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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
from Wiley
Price: $13.57

Customer Review:

While working as a Sales Analyst for a major apparel marketing firm, my boss gave this book to his entire team as an xmas gift.
After finishing this book, I went out and got myself as second job as a part time sales person. I was so inspired by the way Nordstrom conducts business and the... more info

Customer Rating:
4.5 / 5.0

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Hard Times (Bantam Classics)
from Bantam Classics
Price: $4.95

Customer Review:

Charles Dickens was a great writer. A simple statement, easily and often made, but its correctness is confirmed and enlarged with each story that I read.
He was so good at what he did, and was so well-loved in his time, and so often imitated, that he is easily dismissed or parodied. No matter,... more info

Customer Rating:
3.5 / 5.0

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Amazon.com: Get Big Fast
from Collins Business
Price: $14.40

Customer Review:

I picked up this book after reading various reviews about it here on Amazon. And I wasn't disappointed. It is probably the best book which describes, in quite some detail, the history and success of Amazon.com and its founder, Jeff Bezos. It gives interesting insights into the world of books and is... more info

Customer Rating:
3.5 / 5.0

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Category Killers: The Retail Revolution and Its Impact on Consumer Culture
from Harvard Business School Press
Price: $18.45

Customer Review:

In the Introduction, Robert Spector characterizes category killers as "the most disruptive concept in retailing" because "their goal is to dominate the category [e.g. toys, office supplies, home improvement] and kill the competition - whether it be mom-and-pop stores, smaller regional chains,... more info

Customer Rating:
5.0 / 5.0

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Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and Usaa
from Diane Pub Co

Customer Review:

The book deals with the concept of customer service in 6 important companies through the description of what each of the companies does, told by the executives themselves.
There are many good ideas and rules that can be applied to any business and that will translate in an improvement in customer... more info

Customer Rating:
3.0 / 5.0

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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
from Wiley

Customer Review:

If you provide customer service (and who doesn't?) you must read this book (and the others about Nordstrom's service philosophy). "Nordies" is famed for its can-do customer service philosophy (basically, a combination of "the customer is always right" and "just do it") and this book tells how other... more info

Customer Rating:
3.5 / 5.0

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Space Needle: Symbol of Seattle
from Documentary Media LLC and University of Washi
Price: $12.95

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Robert Rauschenberg : A Retrospective
from Harry N. Abrams

Customer Review:

I was very pleased by the large number of high-quality reproductions. Still, as far as I'm concerned there should have been *more*. The book contains (a rough count) about 280 pages containing text or mostly text, out of about 630 total pages. However, I'm very happy with the book.

Customer Rating:
5.0 / 5.0

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10.

Live Cell Imaging
from Cold Spring Harbor Laboratory Press
Price: $150.30

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