Customer Review: I read this book as an assignment for a communication class. I thoroughly enjoyed this book as it was not only easy to read but, it provided valuable insight to what goes wrong during the communication process and how one can begin to steer the process back in a productive direction. After reading... more info
Customer Review: This book introduced some insights and techniques for persuasion that I never thought of. Excellent read on the power of common sense approaches to major and minor problems.
Customer Review: After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as... more info
Customer Review: This is my third purchase of this series, I keep giving it away. I saw the series presented as a "required" class at my customer site. I decided I better speak their language. We were having tough times communicating and I felt the customer didn't believe us and didn't know why. Instead of animosity... more info
Customer Review: First, I'm a big fan of Ron's work with Vital Smarts and LOVE Crucial Conversations and Influencer. This though may be his most impactful book yet! This book makes me want to try harder to be a better person. It is fun and entertaining yet serious and practical. I couldn't put "And Should We Die"... more info
Customer Review: It is not often that a religious fictional work increases faith in the coming of a better day in our real lives. This book does that. Through a fictional story, the authors portray scriptural truth and insightful commentary on our day. They show that through trials men can become humble and seek... more info
Customer Review: This was an entertaining and insightful world of Management Consulting. The book is filled with practical quotes, funny and at times pathetic anectdotes of Management type errors.
