Customer Review: The Year 2006 represents a unique place in time in the history of our workplaces in the United States. We now have four different generations in the same workplace and that has presented many challenges to business owners and managers. This book could be called an "Owner's Manual" in the sense that... more info
Customer Review: This is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy to read with lovely cartoons & it is THE book to read on how to easily & simply coach your staff about customer service.... AND get them to pay attention & actually do it ! It is so logical... more info
Customer Review: This book has been around for a long time, but I found some of the information timeless. If you are a manager responsible for delivering good customer service, this is the book for you.
Customer Review: If you want your organization to rise above the competition when it comes to delivering great customer service, I recommend that you read this book and apply the principles within it.
Customer Review: I have been in the hotel business for 11 years and this has given myself and my staff a new attitude toward our guests--the people that pay our salaries.
I read the entire book in a day off, highlited like crazy and was psyched to go back and share many of the ideas with my staff!
Customer Review: There are some really good articles in here. This is a compliation of articles and such about this subject. I do a lot of work in my consulting business with employee retention and creating customer loyalty...in other words the best customers tend to do business with the best employees and that... more info
Customer Review: Customers expect to be treated with courtesy and respect. And most are quite polite themselves. But sometimes, customers can be so blunt or denigrating that you or your employees may start to feel offended and upset. Regardless of your own feelings, it's best to respond with tact and diplomacy.more info
Customer Review: This is one of Jeffrey Gitomer's earliest books and helps provide a window into the evolution of his thinking and writing. I read this years ago, set it aside, and only recently picked it up again. In truth, the insights are pretty much the same as in his later writings, if somewhat less... more info
