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11.

Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)
from AMACOM
Price: $14.36

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12.

Service Magic: The Art of Amazing Your Customers
from Kaplan Business

Customer Review:

Despite the rather strained analogy and the authors' laborious attempts to make it amusing for 248 pages, this book does offer some genuine magical flashes of customer service insight. You will learn a great deal that is worth knowing. Many of these insights are the kind of pointers on customer... more info

Customer Rating:
4.0 / 5.0

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13.

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The Service Edge: 101 Companies That Profit from Customer Care
from Random House Value Publishing

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14.

E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away
from AMACOM

Customer Review:

E-service is a great guide to a successful customer service oriented website. Which is how every website should be! Learn what you can do to stand out from the competition.

Customer Rating:
4.5 / 5.0

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15.

Working with Jerks
from Simon & Schuster Audio

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16.

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Service America!: Doing Business in the New Economy
from Irwin Professional Pub

Customer Review:

This often-quoted classic still has a lot to say about the service frenzy of today's market, a phenomena that it predicted in its first edition more than fifteen years ago. Karl Albrecht and Ron Zemke have written a powerful, no-nonsense book filled with illustrative examples. If many of their... more info

Customer Rating:
4.5 / 5.0

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17.

Service America in the New Economy
from McGraw-Hill Companies

Customer Review:

this is a very important book for anyone interested in running a business in the 21st century.

i took a class from karl albrecht back in the late '70s and was impressed that this was a very bright guy. i read his book, "brain power" and when service america came out i bought it right away.... more info

Customer Rating:
5.0 / 5.0

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18.

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Service America! Doing Business In The New Economy
from Dow Jones-Irwin Publishing -

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19.

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Ahora, Organice Un Servicio 5 Estrellas
from Vergara
Price: $12.60

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