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Raving Fans: A Revolutionary Approach To Customer Service
from William Morrow
Price: $14.93

Customer Review:

By definition, a "raving fan" is a customer that is so happy with your company that they praise your actions to anyone who might possibly listen. They are the best form of advertisement and the hardest to acquire. Changing your customer service strategy so that you have raving fans rather than... more info

Customer Rating:
4.0 / 5.0

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High Five! The Magic of Working Together
from William Morrow
Price: $13.60

Customer Review:

High Five is a quick read. It is a good book for mentoring a team of supervisors.

Customer Rating:
4.0 / 5.0

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Gung Ho!: Turn on the People in Any Organization
from Random House Audio
Price: $12.21

Customer Review:

I did not think it could happen - but with our new intitatives and
company wide conference calls explaining them, people are begining to
take on the Gung Ho mentality. It's all in the approach. The book taught us that.

Customer Rating:
4.5 / 5.0

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Raving Fans: A Revolutionary Approach To Customer Service
from William Morrow

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Kingdomality: An Ingenious New Way to Triumph in Management
from Hyperion
Price: $19.95

Customer Review:

Reading and/or listening to this management story is a fun way to gain insight about people with whom we work and interact. I enjoyed the positive presentation about different perspectives and strenghts that people have and where the best place to deploy people with these attributes might be. The... more info

Customer Rating:
5.0 / 5.0

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Raving Fans (One Minute Manager)
from HarperCollins Business

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Big Bucks!
from William Morrow
Price: $15.00

Customer Review:

This book Big Bucks! was read in one day, it was very enlightning and motivational, read it, you'll enjoy it! Thanks Ken Blanchard & Sheldon Bowles. I look forward to reading your other books.

Customer Rating:
4.5 / 5.0

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