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Super Service
from McGraw Hill Text
Price: $9.99

Customer Review:

I have read numerous books on customer service and most of them bore me, few provide any new insight and fewer still focus on coaching attitudes to alter actions. Jeff and Val really get to the heart of what customer service is all about. Here is a testament to the validity of their ideas: I work in... more info

Customer Rating:
4.5 / 5.0

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Buy from: Canada Germany France United Kingdom

The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
from McGraw-Hill
Price: $11.53

Customer Review:

i agree. i got this book to deal with a specific person in my life and found a whole new way to deal with everyone in my life. it's great. i wish they had tapes too remind me of the information or seminars to go to because it's the way i want to be. this book is essentially how to be happy and who... more info

Customer Rating:
5.0 / 5.0

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OPEN-Question Selling: Unlock Your Customer's Needs to Close the Sale... by Knowing What to Ask and When to Ask It
from McGraw-Hill
Price: $9.99

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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
from McGraw-Hill Companies
Price: $62.97

Customer Review:

I purchased this book after being asked to create a Customer Service Training class for a group of employees, and boy was it a lifesaver! I've been in the training field for almost 10 years and have never come across a book that was so customizeable. The topics were applicable but were far better... more info

Customer Rating:
4.5 / 5.0

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Buy from: Canada Germany France United Kingdom