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1. The Service Profit Chain The Service Profit Chain
from Free Press
Price: $21.45

Customer Review:
A practical book on important topics to make money through services.
Pertinent examples and well designed links between Employees satisfaction/loyalty, customer satisfaction/loyalti, growth stability, operating strategies: to put it bluntly, results don't come by chance!
A bad point: the... more info

Customer Rating:
5.0 / 5.0


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Buy from: Canada Germany France United Kingdom

2. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
from Harvard Business School Press
Price: $23.10

Customer Review:
The Service Profit Chain was revolutionary in its eloquent argument that proper management of employees is essential to creating sustained value for customers and owners. That book alluded to an aspirational state where employees and customers would act like owners - employees going the extra mile... more info

Customer Rating:
5.0 / 5.0


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3. The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
from Free Press
Price: $27.96

Customer Review:
The book is fundamentally equal to the previous book from the same authors titled "Service Profit Chain" (often with the same examples!). New stuff about Strategic management is not incisive as the well defined concepts in Service Profit Chain.
Contents: 3 stars
Typographic expression: 1... more info

Customer Rating:
3.0 / 5.0


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4. The Profitable Art of Service Recovery The Profitable Art of Service Recovery
from Harvard Business Review
Price: $6.50

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5. [no image] Putting the Service-Profit Chain to Work (HBR Classic)
from Harvard Business Review
Price: $6.50

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6. Serve Your Customers--Efficiently and Profitably (HBR Article Collection) Serve Your Customers--Efficiently and Profitably (HBR Article Collection)
from Harvard Business Review
Price: $17.95

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7. Why Satisfied Customers Defect (HBR OnPoint Enhanced Edition) Why Satisfied Customers Defect (HBR OnPoint Enhanced Edition)
from Harvard Business Review
Price: $6.50

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8. [no image] Management of service operations: Text, cases, and readings
from Allyn and Bacon

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9. [no image] Cases in Operations Management: Analysis and Action
from Richard D Irwin

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10. Match Supply and Demand in Service Industries Match Supply and Demand in Service Industries
from Harvard Business Review
Price: $6.50

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