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1. The Best Practice: How the New Quality Movement is Transforming Medicine The Best Practice: How the New Quality Movement is Transforming Medicine
from PublicAffairs
Price: $17.79

Customer Review:
This is my favorite example of a visionary solution since reading How to Measure Anything: Finding the Value of "Intangibles" in Business by Hubbard. Kenney's work would have been a great example for Hubbard and Hubbard's methods would have solved many of the challenges of Donald Berwick and Paul... more info

Customer Rating:
5.0 / 5.0


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Buy from: Canada Germany France United Kingdom

2. Raving Fans: A Revolutionary Approach To Customer Service Raving Fans: A Revolutionary Approach To Customer Service
from William Morrow
Price: $14.93

Customer Review:
By definition, a "raving fan" is a customer that is so happy with your company that they praise your actions to anyone who might possibly listen. They are the best form of advertisement and the hardest to acquire. Changing your customer service strategy so that you have raving fans rather than... more info

Customer Rating:
4.0 / 5.0


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Buy from: Canada Germany France United Kingdom

3. Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time
from Berrett-Koehler Publishers
Price: $10.17

Customer Review:
I couldn't think of a more apt title for this book. We all know that procrastination is what holds us back from being successful. Sadly it's often the hardest most disagreeable tasks that get the best results. This book is not reinventing the wheel but a quick read that teaches you simple principles... more info

Customer Rating:
4.5 / 5.0


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4. The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
from McGraw-Hill
Price: $11.53

Customer Review:
I teach Lean Six Sigma and have used this book for the Black Belt certification course. It has just the right amount of detail to serve exactly as the title suggests. It's not a beginner's how-to book - think of it as the condensed version of your LSS course, for when you know there's a tool for... more info

Customer Rating:
4.5 / 5.0


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Buy from: Canada Germany France United Kingdom

5. Managing for Quality and Performance Excellence (with CD-ROM) Managing for Quality and Performance Excellence (with CD-ROM)
from South-Western College Pub
Price: $134.40

Customer Review:
Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge) and amass the details of countless companies (from Ritz Carlton to SSM Health - yes, healthcare!), buy the book.
Once you do, expect a tremendous return on this investment for an up to date, well... more info

Customer Rating:
5.0 / 5.0


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6. Project Management: A Managerial Approach Project Management: A Managerial Approach
from Wiley
Price: $92.58

Customer Review:
This book is too technical and not really practical. I was not satisfied when applying it to project management. I suggest to find search other books in project management. Not a good resource.

Customer Rating:
3.0 / 5.0


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7. The Memory Jogger II The Memory Jogger II
from Goal/QPC
Price: $8.76

Customer Review:
Everything about this amazing guide is RIGHT from it's convenient size to its comprehensive content. If you know what you need to measure, you'll find the right tool for it here and even if you don't know what to measure, it'll tell you. Just fantastic. A treasure. Useful tip. It's a great resource... more info

Customer Rating:
5.0 / 5.0


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8. Six Sigma for Dummies Six Sigma for Dummies
from For Dummies
Price: $14.95

Customer Review:
The author does not get into statistcs - a fundemental part of a true six sigma program.

Customer Rating:
4.0 / 5.0


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9. Operations Management, Flexible Version and Student CD and Lecture Guide (8th Edition) Operations Management, Flexible Version and Student CD and Lecture Guide (8th Edition)
from Prentice Hall
Price: $123.12

Customer Review:
Is easy to read, and you can see a videos and presentation

Customer Rating:
5.0 / 5.0


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Buy from: Canada Germany France United Kingdom

10. Essentials of Supply Chain Management, 2nd Edition Essentials of Supply Chain Management, 2nd Edition
from Wiley
Price: $23.07

Customer Review:
This book provides a good, concise overview that points the way for additional reading. It contains many useful tips and techniques. The case studies could have been more detailed.
Chapter 1 - A good briefing on the importance of getting the supply chain correctly aligned to the markets.more info

Customer Rating:
4.5 / 5.0


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Buy from: Canada Germany France United Kingdom

1 - 10 of 1864

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