Hotel Resource
  Home   News :: Jobs :: Finance :: Realty :: Portal :: Suppliers :: Technology :: Trade Shows :: Trends :: Reservations

 Total Quality Management

Hotel Resource Book Store 

 Store Home / Books / Business & Investing / Management & Leadership / Total Quality Management

Hotel Industry Books 

search

Books

Budgeting
Business Ethics Consolidation & Merger
Decision-Making & Problem Solving Industrial Information Management Leadership Management
Management Science Motivational Negotiating Operations Research Organizational Change
Planning & Forecasting
Pricing
Production & Operations
Quality Control Statistics
Systems & Planning Teams
Total Quality Management Training

Other Departments

Books
Business Magazines
 DVD
 Electronics
Music

In association with
View shopping cart
1. Raving Fans: A Revolutionary Approach To Customer Service Raving Fans: A Revolutionary Approach To Customer Service
from William Morrow
Price: $14.93

Customer Review:
This book has a rather flimsy message. Simply stated it is that you can smash your competition and achieve exceptional success in sales by adhering to a deceptively simple formula: Know what you want; know what the customer wants, deliver beyond the client's expectation, and never stop enhancing... more info

Customer Rating:
4.0 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

2. The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
from McGraw-Hill
Price: $11.53

Customer Review:
Worth a lot more than I paid for it. Two copies on my desk. One loaner. It gets lots of mileage. THIS IS A GREAT DESK REFERENCE.

Customer Rating:
4.5 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

3. Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time Eat That Frog!: 21 Great Ways to Stop Procrastinating and Get More Done in Less Time
from Berrett-Koehler Publishers
Price: $10.46

Customer Review:
Brian Tracy is an exceptional author. After reading Eat That Frog, I became so motivated, I finished an important project that I had procrastinated on for over 10 years! I finished and published Lose the Lies Lose the Weight! Brian Tracy's book Eat That Frog is an easy read, while being extremely... more info

Customer Rating:
4.5 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

4. Key Performance Indicators: Developing, Implementing,and Using Winning KPIs Key Performance Indicators: Developing, Implementing,and Using Winning KPIs
from Wiley
Price: $29.70

Customer Review:
As we know from another business author, the 'Knowing - Doing Gap' can be difficult to close. For Balance Scorecard fans, KPI consultant David Parmenter fills that gap. Written as an instruction manual for implementing performance measurement in any organization, this easy to read guide provides... more info

Customer Rating:
4.5 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

5. Six Sigma for Dummies Six Sigma for Dummies
from For Dummies
Price: $14.95

Customer Review:
I started reading this book because I was assigned to a Data Mining project in an organization where Six Sigma is popular. I recommend this book to anyone that just wants a simple answer to the question: "What is Six Sigma?". Or if you are new to data analysis, in general, you could read this as a... more info

Customer Rating:
4.0 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

6. Performance Dashboards: Measuring, Monitoring, and Managing Your Business Performance Dashboards: Measuring, Monitoring, and Managing Your Business
from Wiley
Price: $29.70

Customer Review:
Overall this is a great book, which is extremely well presented... A key point to take home is, that dashboards are not just fancy displays with graphs/ RYG lights, but a set of applications to monitor, measure and manage business performance, with a solid business intelligence and integration... more info

Customer Rating:
4.5 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

7. The Memory Jogger II The Memory Jogger II
from Goal/QPC
Price: $8.76

Customer Review:
The day after I bought it my boss asked me to build a priority matrix. I didn't bat an eyelash. I went back to my desk and 15 minutes later I emailed him a priority matrix for our project. He had a meeting in the conference room 15 minutes later with the director and partner. They were so impressed... more info

Customer Rating:
5.0 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

8. The Lean Manufacturing Pocket Handbook The Lean Manufacturing Pocket Handbook
from DW Publishing
Price: $6.95

Customer Review:
I am preparing for LEAN certification by SME (Society of Manufacturing Engineering). I have built a library of LEAN and Six Sigma reference and training books. This book is useless.
If you need a pocket guide for mobility go with the The Lean Pocket Guide@ $7.95.

Customer Rating:
4.0 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

9. What is Lean Six Sigma What is Lean Six Sigma
from McGraw-Hill
Price: $9.60

Customer Review:
This book is an excellent primer for people considering instituting the Lean Six Sigma process within their company. It is an easy and quick read. We have used multiple copies to introduce the process to our empolyees.

Customer Rating:
4.0 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

10. Project Management: A Managerial Approach Project Management: A Managerial Approach
from Wiley
Price: $119.13

Customer Review:
I don't recommend this book. The two authors don't blend well. The terminology seems to constantly change and never is consistent with PMI's PMBoK. Our professor will not be using this text again.

Customer Rating:
3.0 / 5.0


Click here for more information

Buy from: Canada Germany France United Kingdom

1 - 10 of 1925

More Results
Portions © Amazon.com, Inc.
  Contact :: Privacy :: Sitemap :: Home :: Back   
© 1998 - 2005 Hotel Resource
Other Hotel, Hospitality and Travel Network Sites
Business to Business for industry professionals:
Travel Industry News :: Gaming Industry :: Restaurant News ::  Bed & Breakfast Industry
Real Estate :: Restaurant Suppliers :: Restaurant Jobs :: Travel Jobs :: Restaurant Realty :: Cruise Industry
For consumers:
Cheap Hotel Rates :: Travel Weather :: Discount Car Rentals :: Hotel Discounts :: Traveljam