Customer Review: There are some great messages in this book that really make you think differently. It's so NOT your typical business book. However, I doubt Starbucks is as lovey dovey as he describes! I think the baristas are so cheery because they are caffeinated!
Customer Review: Ram Charan is outstanding at presenting the customer's perspective in the sales process. Often times sales people get hung up selling themselves, their company and on product features rather than focusing on customer needs. Turning things around and having sales people focus on how they can help a... more info
Customer Review: Very happy with book. Very informative. Learned alot. Was one of the books required on online university as E-Book. Preferred hard cover. Book way better than E-Book.
Customer Review: This is an excellent book on alphabetic shorthand. It is a very comprehensive course and very easy to understand. There are plenty of excercises and in conjunction with the workbook, a very fine course. Even though shorthand is something of the past, there is still a very strong need for skill in... more info
Customer Review: The book's last publication was 1992...it's soooo far behind the times as far as the technology part is concerned. She did not even mention Legal Software that a lot of lawyers use now-a-days...called PRO DOC. SO it's a sort of good reference book if you overlook the date of it and it also being... more info
Customer Review: This book has assisted me in my growth as an office professional and as an administrative assistant. I have been in this business for at least four years and I have so much to learn. Everyone in my organization can see the changes and transformations I have made with the tips and tools I have used... more info
