Doug Kennedy’s Next Training Webcast - Complimentary Registration Now Open; Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year. Generationism is harmful, just like racism and sexism. Worse yet, many of those spewing these falsehoods are making a handsome profit by doing so.
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
I ask you, the corporate executives, General Managers, and department heads, when was the last time you discussed the concept of hospitality and guest service excellence with your frontline associates? How often have these recently been topics for staff meetings? How much formal training have you put your staff through on these subjects?
Doug Kennedy’s Next Training Webcast; Complimentary Registration Now Open - Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
Complimentary Registration Sponsored By Travel Outlook, Better Talent, and Track Hospitality Software
As the final days of this year slip away, how interesting it is that Merriam-Webster's Word of the Year for 2023 is 'Authentic,' meaning it was the 'most searched' on their site. Because I failed miserably at learning a second language, I have become somewhat of an Etymologist, so I was eager to see how Merriam Webster defined it in their announcement.
Now that the hotel industry has moved away from siloed departments, you expect your commercial teams to work together. But that's impossible when each department is still operating independently.
Meeting these standards is important, and therefore it is essential that all staff are well-versed in the requirements. However, too many hotel leaders simply train their staff to memorize and execute these standards as if they were a script. As a result, guests may experience insincere conversations which feel disingenuous and inauthentic, ironically, working against the objectives of a service style that is genuine, bespoke, and authentic.