In a highly competitive hospitality industry, you must do everything to attract new guests, and retain your old guests. These are two major aspects of your business when it comes to generating more bookings, and revenues. And in this, you need to have a well-planned hotel guest loyalty program to ensure that your property draws more guests. continue reading →
In the latest episode of TravelPulse Radio, co-hosts Tim Wood and Barry Kaufman chat with former hotelier, TravelPulse contributer and Gold status SPG member Scott Laird to discuss the current state of SPG and Marriott Rewards following this year's historic acquisition. continue reading →
Major hotel chains are rethinking their loyalty programs in the face of a consolidating industry and pressure from outside forces such as Airbnb. continue reading →