Book DescriptionDrawing on over 25 years of combined experience in the hospitality industry and formal educations in business and psychology, Felstead and Moran use actual case examples combined with research to teach success strategies on these topics and more: * Customer Service* Teamwork * Stress Management* ... more →
When he was 26, Chip Conley broke the two cardinal rules of starting a business: he invested in an industry about which he knew nothing and he ignored the mantra location, location, location. He bought a notorious pay-by-the-hour motel in a seedy San Francisco neighborhood.
A dozen years later, Chip is the boy wonder of the ... more →
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a 'must read' on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. ... more →
This comprehensive exploration of the fields of travel, tourism, and hospitality as a whole industry features exceptionally accurate and up-to-date information on the products, procedures, and careers in each field -- based on the author's extensive experience as a member of the training department in the world's largest travel ... more →
After reading this book, you will never feel the same about Service Professionals. They are pivotal in making or breaking
customer relationships. However, being a Service Professional has never been more difficult. In many service organizations, the
gap is widening between what they can deliver and what ... more →