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Hotel Industry Trends - Management

Thursday December 4th, 2008

Next :: Most Read

Page 1 of 4

	Lessons from the Field - Using Your Staff Effectively Or The Sales Staff Must have TIME...
	When the economy is strong and demand is high, hotel sales can often be about up selling and serving the potential guests or groups' need...


	2008-12-04	Management	more...

	Customer Management Systems replaces postcards, mailed, and emailed surveys and produce...
	With the traditional methods of surveying in the hotel industry most hotels only know about 1% of the issues. If you are only managing 1...


	2008-12-02	Management	more...

	Apply Service Scripts Judiciously, Cornell Hotel Management Research Study Advises
	Hospitality Management Research Shows Customers Can Easily Detect Scripts and Don't Always Appreciate Them


	2008-12-02	Management	more...

	Checked Growth: How Burberry's Angela Ahrendts Is Steering the Company through a Volati...
	Since arriving at Burberry Group in January 2006, CEO Angela Ahrendts has seen the Burberry brand 'purified,' its luxury line diversified...


	2008-11-25	Management	more...

	Be Sure of the Pour - Monitoring Bar Costs in Tough Times - By Jeff Gurtman, Account Di...
	There is a healthy debate in the hospitality industry as to whether drinking increases or decreases during troubled economic times. On on...


	2008-11-25	Management	more...

	Lessons from the Field - Hoteliers must remember the Lessons of Reasonable Care! - By J...
	I am not an attorney by profession and do not offer legal advice, but at this time of year I find myself remembering a great educator and...


	2008-11-24	Management	more...

	Lessons from the Field - Enthusiastic and Sincere Attitudes Will Pay Off For Hotel Sale...
	Having an enthusiastic attitude is important in being successful in any line of work. While there's nothing new about that maxim, it cert...


	2008-11-20	Management	more...

	The Weight of the Wait - Time is Money! - By Roberta Nedry
	Think of how much today's consumer 'waits' on a daily basis, the doctor's office, traffic, on hold while on the phone, supermarket and ga...


	2008-11-19	Management	more...

	Customer Experience: If at First Impression You Don't Succeed - You Better Try Again - ...
	To begin with, please excuse my mangling of the time-honored maxim 'If at first you don't succeed, try, try again' in the headline. I fea...


	2008-11-18	Management	more...

	How To Address The 'Guest Experience' With Your Staff! - By J. Ragsdale Hendrie
	Starbucks, once the darling of Brand excellence, devalued, and now on a tentative ascension, was never about the coffee. It was about th...


	2008-11-18	Management	more...

	When in Doubt, Always Make That Call: New Generation of Hospitality Sales Professionals...
	One of the great things about selling is that not only are we always learning new stuff, but how easy it is to momentarily forget those s...


	2008-11-12	Management	more...

	Gone to the Dogs - Pet-friendly Accommodations: Revenue Producer or Marketing Farce? - ...
	A hotel's pet-friendly policies can bring both trials and rewards.


	2008-11-11	Management	more...

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