Hotel Resource - Profitable Hospitality News

Tough regulations and the employer's Duty of Care are here to stay - get used to it.

If you're checking staff motivation and productivity, menu performance or changing customer tastes, the results always show up in the sales figures. But what should you track?

They smile a lot, they cover extra shifts, know how to fix the fryer, how the boss likes his coffee and can cheer up cranky guests like magic. And because everything is going so well, it's easy to leave them alone while you concentrate on fighting other fires.

In seconds a nasty photo or comment can spread via SMS, Facebook or a review site..

A Free One-Hour Webinar with Q&A, presented by Ken Burgin of Profitable Hospitality, and Hospitality Magazine. For business owners, managers and chefs who want to improve staff retention, reduce costs and create a more motivated workforce.

Customers often ask 'what's new?'...so what do you say? You could tell them about the specials, but when they get really interested is when you can talk about an event, a staff member, new photos, an award, renovation plans or the latest gossip. Actually, you have something new happening almost every day, but most businesses (even big ones with marketing departments) aren't very good at sharing it.

You know they've switched off, but what will you do about it?

Your good work can be undone in the last minute of the visitor's experience: these crucial 60 seconds need careful planning and design to ensure their visit ends on a high note, not a dull thud.

Call it spying or research, there's always value in visiting other good (or even not so good) operators. Do your staff do it?

Many people found their partner where they worked, and we need more happy relationships in this industry, not less! But in the steamy, late-night world of hospitality, love and lust often flourish and they can cause problems. Legally, it could be regarded as discriminatory to say 'no relationships between staff', but clear rules need to be in place to avoid disruption.