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Hotel Resource - CEO Strategist Articles

Sunday October 12th, 2008

Next	Page 1 of 2

	It's Not the Economy - Stupid - By Dr. Rick Johnson
	The Pygmalion Effect - Have you ever heard the term 'A Self Fulfilling Prophecy'? That is what the Pygmalion Effect is all about. You beg...


	2008-09-04	Management	more...

	The Power of Thought - By Dr. Rick Johnson
	You are today what you thought about yesterday. Chances are you will be tomorrow what you think about today. That is why it is so importa...


	2008-08-07	Management	more...

	Leadership - It Gets Lonely at the Top - By Dr. Rick Johnson
	Being a President, CEO or the owner of a company can get lonely at times. This is true even if you are an excellent leader and have devel...


	2008-07-10	Management	more...

	Leadership Courage - Don't get bit by your own Rattle Snake - By Dr. Rick Johnson
	Honest negative feedback is difficult to accept. It takes tremendous courage. I learned that twenty years ago. I thought I knew just abou...


	2008-07-01	Management	more...

	The 'R' Word - By Dr. Rick Johnson
	In order to survive or even thrive facing today's economic conditions, which may even see gas prices hit five dollars a gallon, it will r...


	2008-06-05	Management	more...

	Sales Management during Turbulent Times - By Dr. Rick Johnson
	Was your sales manager formerly your top rated sales person? Did you promote them based on sales performance? Did your sales manager ever...


	2008-05-20	Management	more...

	The Role of the 21st Century Professional Sales Representative - By Dr. Rick Johnson
	The role of field sales in the past focused around selling products to customers. The role has shifted rapidly to developing solutions an...


	2008-05-14	Management	more...

	Creating Success during a Downturn in the Economy - By Dr. Rick Johnson
	Today we are engulfed in the debate on whether or not we are facing a true recession. Fifty percent of the so-called expert economists sa...


	2008-04-09	Management	more...

	Value Propositions and Competitive Advantage - By Dr. Rick Johnson
	I still remember the first sales training class I attended over thirty years ago. . It was called 'Needs Satisfaction selling'. In those ...


	2008-03-25	Management	more...

	Wings & Ribs - The Epitome of Customer Service at Beef O'Brady's - By Dr. Rick Johnson
	Last year I mentioned in one of my newsletters a customer service incident that happened to me while entertaining friends from Hilton Hea...


	2008-03-17	Management	more...

	Six Principles for Creating the Ultimate Customer Experience - By Dr. Rick Johnson
	Service excellence starts with Inside Sales? Since customers buy expectations when they do business with your company, Inside Sales must ...


	2008-01-31	Management	more...

	Customer Focus the Primary Platform for Customer Retention - By Dr. Rick Johnson
	Customer focus must become the platform for success in the hotel-resort industry or for anyone in the service industry for that matter. T...


	2007-11-28	Management	more...

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