Hotel Industry Technology News

CRM: Fact Vs. Fiction - By Mikael Fries, Vice President Sales Excellence, NextGuest CRM
November, 14 2019
Some hotels have it, others do not. There is a lot of talk about it, but, unfortunately, there are many variations and definitions of what Customer Relationship Management (CRM) really is. Because today’s customers are overwhelmed with options and information, it’s more important than ever to build strong customer relationships and nurture them before, during, and after those guests stay on your property. continue reading →

Experts at HITEC Dubai Reveal How AI and Robotics Are Transforming the Hospitality Business
November, 13 2019
It is estimated that AI could contribute US$320 billion to the Middle East economy by 2030, which would be 11% of GDP. The UAE has an opportunity to become a key player in the new global digital economy, through its early investments in AI and are looking to contribute almost 14% of the GDP in 2030. continue reading →

CPI Hotels Engages SiteMinder to Welcome a New Wave of Leisure Travellers
November, 13 2019
This engagement sees CPI Hotels using SiteMinder’s technology to automate their online distribution and integrate smoothly into the Choice Hotels International network, of which CPI Hotels is the exclusive representative in the Czech Republic and Slovakia. It also sees the chain gain a newfound ability to maximise operational efficiencies and maintain room rates and inventory across their multiple distribution channels. continue reading →