Hotel Industry Technology News

Consolidated Vs. Independent Technologies: Critical Tech Considerations for Hotels - By Terri Miller, Chief Executive Officer & Co-Founder Concilio Labs
February, 26 2020
There are so many technologies that it might be tempting to look for a one-size-fits-all solution. More often than not, the technologies that claim to do it all are the products of legacy tech providers that have migrated to the cloud and have begun adding functionalities as fast as possible, whether by acquisition or invention. Is a one-size-fits-all solution ever what it’s cracked up to be? Almost never. Here’s why - and what questions to ask when considering new tech. continue reading →

Expect the Unexpected: Experts Predict the 2020s Will Bring Considerable Changes to the PMS Landscape - By Nicole Dehler, Vice President of Product Management StayNTouch, A Shiji Group Brand
February, 26 2020
For modern hoteliers, the trajectory of PMS innovation defines the trajectory of their hotels. And yet, legacy PMS vendors have failed to adopt a truly innovative approach. Rather than forging ahead of industry demands, they have waited for those standards to materialize, only to chase yesterday’s trends. continue reading →

Hotelogix Customer Support Reaches 97% Efficiency, One Customer At A Time
February, 25 2020
Customer support is not just about solving problems but solving them efficiently. Companies that provide an excellent level of post-purchase support tend to stay ahead of their competition and build a positive reputation in the industry. As Maya Angelou once said, 'people will forget what you said, people will forget what you did, but people will never forget how you made them feel.' continue reading →