This book is a must for anyone who is involved with training or in giving presentations. I write and design training materials for a large corporation in which there is a constant need for training on many different levels. I have repeatedly used this book to make even the dryest of training materials fun, interesting and interative. The techniques work for all levels of employees from management down to Customer Service Reprensentatives. Now people walk away from training classes retaining far more information than before I found and began using this book. Participation and interest have greatly improved. I highly recommend this book-don't wait another minute longer to buy it!