The Pantheon Iconic Rome Hotel has announced two executive-level appointments to its opening team, including Claude Costella as General Manager and Francesca Gori as Director of Sales & Marketing. Both bring extensive experience and a passion for fine hospitality to the new five-star property located steps from The Pantheon, Spanish Steps and Trevi Fountain in the heart of the Eternal City.
Claude Costella, General ManagerIn his new role, Costella has ultimate responsibility for all day-to-day operations of The Pantheon Hotel, including sales & marketing, food & beverage, and ensuring a luxurious stay for travelers experiencing ancient Rome.
With four decades worth of hospitality experience, Costella joined The Pantheon Hotel from M. Gallery by Sofitel La Griffe, where as General Manager he developed hotel concepts related to the creation of a new brand and also developed a training center.
Previously, Costella was General Manager of NH Piazza Carlina and NH Santo Stefano in Turin, Italy; Chain Director of M. Gallery Europe based in Milan; and General Manager of M. Gallery Palazzo Caracciolo Napoli. Additional roles included Regional Director of Club Med Morocco; Deputy Director of Sofitel Paris Bercy; and Customer Service Director of Sofitel Forum Rives Gauche Paris. Born and raised in Paris, Costella earned an MBA in international management from Essec Paris. He speaks French, Italian and English, and enjoys riding, swimming, golf, and any opportunity to enjoy the countryside and explore the outdoors.
Francesca Gori, Director of Sales & MarketingDrawing on strong hospitality experience garnered over 20 years and across four continents, Gori leads all sales and marketing efforts for The Pantheon Hotel, including planning and implementing innovative strategies and development initiatives, and expanding the hotel’s client base among business and leisure travelers and groups.
Gori joined The Pantheon Hotel from Grand Hotel Plaza Rome, where as Director of Sales & Marketing she focused on creating a sales & marketing department that was both vibrant and efficient and repositioning the hotel as a landmark in the city. Previously, Gori held various positions in sales & marketing and operations at properties across Italy and beyond, including General Manager of La Fiermontina – Urban Resort in Lecce, Puglia; Director of Business Development at Rocco Forte Hotels Verdura Resort in Sicily; and, during a maternity break, Founder of EFG Communication in Dubai. Other noteworthy roles for Gori over the years include Director of Sales & Marketing of Shanti Maurice a Nira Resort in Mauritius; Corporate Director of Sales & Marketing of Armani Hotels & Resorts – Emaar Hospitality in Dubai; and Director of Sales & Marketing of One&Only Reethi Rah in Maldives.
A native of Rome, Italy, Gori earned a Diploma in accountancy from Istituto Tecnico Commerciale Paolo Toscanelli in Rome. She is fluent in Italian and English and can speak French conversationally. In her downtime, she enjoys the finer things including food, wine, art, classical music and opera, as well as practicing yoga and Pilates.
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