Airbnb Guests Accuse It of Deleting Negative Reviews and Boosting Bad Hosts - Quartz
The system is only as good as its reviews, and Oakley and four other Airbnb users who spoke to Quartz allege that Airbnb tampered with theirs. These Airbnb guests say the negative reviews they submitted to the company after a bad experience were either edited or quietly removed from the site without their knowledge or permission.
Excerpt from Quartz
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