Guest Feedback Platform

Guest Feedback Still Going Strong - TrustYou Analyzed the Largest Amount of Reviews in 10-Year Company History

TrustYou looks back on a successful year and I would like to share some statistics we’ve collected from our own database, our clients, and the team that contributed to this success. They statistics reinforce the ongoing importance of feedback for the hospitality industry.
TrustYou Employees
TrustYou Analyzed the Largest Amount of Reviews in 10-Year Company History

TrustYou

TrustYou looks back on a successful year and I would like to share some statistics we’ve collected from our own database, our clients, and the team that contributed to this success. They statistics reinforce the ongoing importance of feedback for the hospitality industry. 

The year-in-review numbers and statistics reveal a record increase of analyzed reviews in our database and the largest amount of 5-star reviews ever.

Here’s the recap in numbers: 

  • TrustYou has set a new record, analyzing 132 million reviews: nearly 30% more than the previous year – the biggest increase yet!
  • Over 80% of reviews are positive. This proves the theory that a larger number of reviews also leads to higher ratings.
  • Across the globe, the average TrustScore increased to 4.1/5
  • Guests left more 5 star reviews than ever before - 57% of all reviews were 5 stars. 

See the full year-in-review here: http://2018.trustyou.com/

About TrustYou

TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide,  powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.

Find more information on TrustYou and the guest feedback platform on www.trustyou.com.

*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor

Press contact

Katharina Sickora

katharina.sickora@trustyou.com

+49 89 55 27 35 - 116



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