TrustYou looks back on a successful year and I would like to share some statistics we’ve collected from our own database, our clients, and the team that contributed to this success. They statistics reinforce the ongoing importance of feedback for the hospitality industry.
The year-in-review numbers and statistics reveal a record increase of analyzed reviews in our database and the largest amount of 5-star reviews ever.
Here’s the recap in numbers:
See the full year-in-review here: http://2018.trustyou.com/
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries, to real-time guest requests and messages, to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor
+49 89 55 27 35 - 116
Logos, product and company names mentioned are the property of their respective owners.